Three Qualities In the Right Employee

On episode #007 of the Small Business Celebration podcast, our guest, Rick Mossman of Mossman’s Catering, gave us some great insight on the importance of having the right employees in your business. After the interview was over, we spoke about finding the right employees for you business.

If you’ve already downloaded our free ebook on the subject, you may find this post to be somewhat of a rehash if not for some added information.

As Rick stated during the interview, one of the key elements in finding the best person for the right position in your business is that they are people smart.  The question is, how do you find someone who is “people smart”?

During your next interview, ask the applicant the following questions (in your own words):

  1. How do you show empathy to others on the team?
  2. How do you demonstrate an interest in the daily lives of other team members?
  3. Do you consider yourself an attentive listener?
  4. How do you adjust your behavior, or style, to fit the nature of a conversation?

But finding the right employee doesn’t stop there.  Your better employees will have a tendency to be hungry as well.

How do you find out if they are hungry or not?  Try asking them these thoughts:

  1. Do you have a passion for the “mission” of the team?
  2. Do you have a sense of personal responsibility for the overall performance of the team?
  3. How often do you think about work outside of work?
  4. Are you willing to take on tedious, or challenging, work whenever needed?

Finally, the best team members for your business have a certain amount of humility about them, often easily admit to their mistakes, are willing to do lower-level work for the team, and often share the accomplishments of the team with others.

The above can be asked about by encouraging the applicant to tell briefly tell their life story.  If you encourage them to tell about one of the greatest challenges they helped their team overcome in the past, whether it be as a child or recently during previous employment, you may have a better-than-even chance of detecting their level of humility. 

The key point to remember above all is, no one person is going to be perfect in each of the three above categories.  Some will be stronger in some areas than others, but with proper encouragement and coaching, you can guide them, inspire them, and support their grow so that they can help you toward a strong and profitable business.

Recommended Reading:

“Three Steps to Growing Your Ideal Team”

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